Studio Policy

We have a 6-hour cancellation policy. Please cancel all classes on the app at least 6 hours prior to the class.
There is a $15.00 +HST service charge for missed & late cancellation of classes.
If there is an emergency and you need to cancel a class after the 6-hour mark, please call or email the studio.

Please arrive 5 minutes early to class so you have time to get yourself set up!
We have a 5 minute grace period, if you are more than 5 minutes late you will not be permitted to enter the class.
Please wear indoor shoes.
Please refrain from using your phone during classes. If you need to take a call or text please step out of the studio to do so.
Be kind to those around you!

Members must take an Intro to Reformer before booking the "Reform Body" & "Rad Body Reformer" classes.
Please get in touch with the front desk to book your Intro to Reformer or if you have any questions!

Members are permitted to hold their membership for up to 21 days per calendar year.
Members must provide 30 days’ notice prior to holding their membership
We cannot provide any holds for our "New Client Special" offer as this is a discounted trial membership period.
To cancel an autopay membership, you must provide 30 day's notice as stated in your contract.
Memberships are non-transferable
In the event that you need to place your membership on hold due to medical reasons, please request to speak to our management team!